Roger Zoul wrote: :: My Polar 720i needs new batteries (in watch and chest strap) and a :: new wristband for the watch. I went to the polar website looking :: for a contact point and ended up on a form where I had to specify my :: name, email address, and a comment. I haven't heard anything back :: yet. This kinda sucks. :: :: There must be a better means to contact them. Anyone know? Also, :: what kind of turn-around time should I expect and what do they :: typically charge? Will they provide a new wristband for the watch :: at a fee? :: :: Thanks.
There is what I got today:
Thank you for your email.
To have your monitor repaired, please return your unit (both receiver and transmitter) to one of our Polar Service Centers. Below you will find a link to our website where you can download a service repair form along with instructions on returning a unit for repair. The turnaround time is 7 -10 business days from the day it is received at Polar Service Center.
Shipping & Handling: Rates and methods by service center are listed below
Sales Tax See note for individual service centers below
You also have the option to Trade-Up your current model and save on a new Polar heart rate monitor. If you are interested in finding out more about the Trade-Up Program, please contact our customer service department at (800) 227-1314.
The service center addresses and shipping information are listed below. It is recommended you return your unit via a traceable and insured shipping method, such as UPS or Insured US Mail. Polar is not responsible for items lost in transit. All warranty repairs must be returned to the NY Service Center.
AUTHORIZED SERVICE CENTERS:
ALL REPAIRS ACCEPTED Polar Electro Inc. 1111 Marcus Avenue Suite M15 Lake Success, NY 11042-1034 Attn: Technical Service
SHIPPING & HANDLING
Standard US Mail $2.95
*Alternate shipping methods: UPS Red (overnight) $25.00 US Express Mail (overnight) $15.95 UPS Blue (2 day air) $10.00 UPS 3-Day Select $7.50 Outside the US S&H: $20.50
* Please indicate on your return if you wish to choose one of the alternate shipping methods.
[NY, IL and NM residents are subject to sales tax (NY=8.625%, IL=5%, NM=5%)]
NON-WARRANTY REPAIRS ONLY Polar Service Center 7621 East Joy Road Ann Arbor, MI 48105 Attn: Technical Service 800-287-5901 Fax 734-996-4650
Standard UPS Ground $6.50
*Alternate shipping methods: US Mail $ 2.95 (Uninsured)** UPS Overnight $22.00 UPS 2nd Day $10.50
* Please indicate on your return if you wish to choose one of the alternate shipping methods. ** Service center is not responsible for items lost in transit for uninsured shipments.
[MI residents are subject to sales tax] =====================================================================
NON-WARRANTY REPAIRS ONLY Time-Tec Watch Service Center 635 S. Hill Street Suite 209 Los Angeles, CA 90014 213-488-9222 213-488-9221 fax 888-448-TIME toll free
Standard Fed-Ex Ground $8.00
*Alternate shipping methods: US Mail $ 3.95 (Uninsured)** US Express Mail $17.85 Fed-Ex Overnight $28.00 Fed-Ex 2nd Day $13.00 Fed-Ex 3rd Day $10.00
* Please indicate on your return if you wish to choose one of the alternate shipping methods. ** Service center is not responsible for items lost in transit for uninsured shipments.
If you need further assistance please feel free to contact customer service at 800-227-1314 or 516-364-0400.
Thank you for choosing Polar.
Customer Service POLAR ELECTRO INC.
Polar offers a complete line of accessories that compliment your active lifestyle. Please visit our on-line store for more information. http://www.polarusa.com/store/default.asp
Trade-up your current heart rate monitor for a discount on a new model and save on accessories too!
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